How can we help?

Contact Certloom Learning for app use, privacy questions, accessibility help or a suspected question error.

Email support

Include the app and trade (Millwright, Machinist, HVAC/R, HDET, Electrician), device platform and app version. For a content issue, include the question ID. Do not send passwords, payment-card numbers or sensitive workplace information.

App access and purchases

Every app is a free download on iPhone, iPad and Android with 50 free questions; one C$19.99 in-app purchase unlocks the full app. No subscription. The applicable store listing controls price, availability, receipts, repeat downloads and refunds.

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We make reasonable efforts to respond promptly. This support page does not create an account or upload your study progress.