Terms of Use and End-User Licence Agreement

These Terms of Use and End-User Licence Agreement (the “Terms”) govern your access to and use of Red Seal Ready Canada, including its mobile application, website, practice questions, mock examinations, explanations, study tools, content, and other online services that link to these Terms (collectively, the “Services”).

The Services are operated by an individual based in Israel under the Certloom Learning brand. In these Terms, that individual business operator is referred to as the “Operator,” “we,” “us,” or “our.”

Certloom Learning is a brand used by the Operator and is not represented as a corporation or separate legal entity.

The Operator's public business contact for the Services is certloomlearning@gmail.com.

By purchasing, downloading, installing, accessing, or using the Services, or by selecting an acceptance control where one is presented, you agree to these Terms.

If mandatory law in your province, territory, or country provides you with rights that cannot legally be waived or limited by contract, these Terms do not waive or limit those rights.

You may use the Services only if you are legally capable of entering into the applicable agreement.

If you have not reached the age at which you may independently enter the applicable transaction or provide required consent in your jurisdiction, use or purchase of the Services must occur with the involvement and authorization required by applicable law and the relevant app marketplace.

If you use the Services for or on behalf of an organization, you represent that you have authority to do so.

Red Seal Ready Canada is an independently produced educational and exam-preparation service.

The Services are not affiliated with, sponsored by, approved by, authorized by, or endorsed by the Government of Canada, Employment and Social Development Canada, the Canadian Council of Directors of Apprenticeship, the Red Seal Program, any provincial or territorial apprenticeship authority, any examination administrator, any union, or any educational institution unless expressly stated otherwise.

References to “Red Seal,” the applicable trade name, examination names, occupational standards, and similar terms are used to identify the examination, trade, or subject matter for which independent study materials are provided.

Government names, official marks, certification marks, logos, and other third-party intellectual property remain the property of their respective owners.

The Services are intended solely as supplemental educational and examination-preparation resources.

They are not:

Scores, readiness indicators, study statistics, recommendations, and simulated examination results are educational indicators only.

They do not establish competence, qualification, certification, licensing, or a guarantee of examination success.

Practice questions in the Services are intended to be independently authored educational materials.

They are not represented as leaked, stolen, recalled, reconstructed, confidential, or otherwise unauthorized examination questions.

You must not use the Services to upload, transmit, solicit, distribute, or commercialize actual confidential examination materials.

Similarity between a practice question and a question appearing in an examination does not establish that the practice question originated from the examination.

Governments, examination administrators, apprenticeship authorities, standards organizations, and other bodies may change occupational standards, examination blueprints, weighting, terminology, codes, accepted practices, formulas, legislation, and examination procedures.

We may update the Services when changes come to our attention, but we do not guarantee immediate incorporation of every change.

You are responsible for confirming current official examination requirements with the relevant authority.

The Services contain technical, mechanical, maintenance, rigging, lifting, welding, machining, troubleshooting, lockout, diagnostic, inspection, and other trade-related educational content.

Do not use the Services as the controlling authority for performing actual workplace operations.

In actual work, follow all applicable legislation, occupational health and safety requirements, regulations, codes, standards, manufacturer instructions, engineering requirements, equipment ratings, employer procedures, site rules, permits, competent-person requirements, lockout requirements, supervision requirements, and training requirements.

Real-world conditions can differ materially from simplified examination scenarios. An answer suitable for an educational question may be incomplete or inappropriate for an actual workplace situation. Never take a safety risk because of information contained in the Services.

Subject to these Terms and payment of any applicable purchase price, we grant you a limited, personal, non-exclusive, non-sublicensable, and non-transferable licence to use the Services for your own lawful study and examination preparation.

The licence does not transfer ownership of the Services, software, question bank, content, intellectual property, or underlying materials to you.

Except where applicable law expressly provides otherwise, you may not use the Services for resale, redistribution, commercial training, systematic extraction, publication, or creation of a competing product without our prior authorization.

To the maximum extent permitted by applicable law, you must not:

Nothing in this section restricts rights that applicable law expressly grants and does not permit us to exclude.

Except for third-party materials expressly identified as such, the Services and their original content are owned by or licensed to the Operator. This may include software, source code, object code, databases, independently authored questions, answer choices, explanations, educational text, graphics, interfaces, designs, scoring logic, study systems, compilations, branding, and other original materials. Those materials may be protected by copyright, trademark, contractual, database, and other intellectual-property rights in Canada, Israel, and elsewhere. No right is granted except the limited licence expressly stated in these Terms.

The Services may cite or link to government documents, occupational standards, legislation, technical organizations, standards organizations, manufacturers, or other third-party sources. Such references are provided for educational, citation, or source-identification purposes. Unless expressly stated otherwise, third parties do not sponsor, approve, or endorse Red Seal Ready Canada. Third-party materials remain subject to their own legal terms and intellectual-property rights. You should consult current authoritative sources where an actual technical, legal, safety, or regulatory requirement matters.

Unless the applicable store listing expressly states otherwise, the paid App is offered as a one-time purchase and not as an automatically renewing subscription. The purchase provides the licence and functionality represented as included with that purchase, subject to applicable law, app-marketplace rules, and these Terms. We may create new products, editions, apps, features, or services in the future. Purchase of one product does not automatically provide a right to every separately offered future product or service unless we expressly state otherwise.

Purchases made through Apple's App Store or Google Play are processed through the applicable marketplace and payment provider. Your transaction may also be governed by the marketplace's terms, purchasing rules, refund procedures, family-sharing rules, payment requirements, tax treatment, and other policies. We generally do not receive your full payment-card information. If these Terms conflict with mandatory marketplace terms governing the marketplace transaction, the mandatory marketplace terms control to the extent of that conflict.

Prices may vary by platform, jurisdiction, currency, marketplace, promotion, and applicable tax treatment. The price presented through the relevant marketplace before purchase governs the transaction, subject to applicable law and marketplace rules. Apple, Google, or another marketplace may calculate, collect, display, withhold, or remit taxes in accordance with its legal obligations and policies.

Refund requests for purchases made through Apple or Google should ordinarily be submitted through the marketplace through which the purchase was made. Marketplace refund eligibility is governed by the applicable marketplace's rules and applicable law. Nothing in these Terms limits a statutory cancellation, refund, rescission, warranty, or consumer remedy that applicable law does not permit us to waive.

Fraudulent chargebacks or payment reversals may result in loss of access where the underlying purchase has been reversed, subject to applicable law and marketplace requirements. Nothing in this section prevents you from exercising a legitimate statutory, marketplace, bank, or payment-network right.

We may release updates, security changes, bug fixes, corrections, new functionality, or compatibility changes. We do not promise that every device or operating-system version will remain supported indefinitely. Third-party platforms, operating systems, APIs, stores, browsers, or services may change in ways outside our control. We may alter or discontinue future distribution or support where reasonably necessary because of security, law, platform requirements, technical obsolescence, third-party changes, intellectual-property issues, or operational reasons. This provision does not eliminate rights relating to a completed purchase where applicable law does not permit such rights to be excluded.

Some Services may store study information locally on your device. If information is stored only locally, uninstalling the App, deleting application data, resetting or replacing your device, device failure, storage corruption, or operating-system behaviour may cause that information to be lost. Unless a backup or synchronization feature is expressly provided, you should not assume that locally stored study information can be recovered. To the maximum extent permitted by law, we are not responsible for loss of locally stored study information caused by user action, device failure, operating-system action, deletion, corruption, or circumstances outside our reasonable control.

We make reasonable efforts to provide useful and technically defensible educational materials. However, educational content may contain errors, ambiguities, translation issues, outdated information, typographical mistakes, incorrect citations, disputed interpretations, or information unsuitable for a particular real-world situation. We do not guarantee that every question, answer, explanation, translation, citation, formula, or recommendation is error-free. If you identify a possible issue, contact certloomlearning@gmail.com. We may correct, replace, or update content where reasonably necessary.

We do not guarantee that use of the Services will cause you to pass an examination, improve your score by a particular amount, result in certification, satisfy apprenticeship requirements, obtain employment, increase wages, prevent examination fees or lost time, satisfy an employer, regulator, school, or certification authority, or produce any particular educational, professional, or economic result. Testimonials, ratings, study scores, examples, and user results do not guarantee that another user will obtain the same result.

Use of the Services does not create an engineering-client relationship, attorney-client relationship, employment relationship, apprenticeship relationship, fiduciary relationship, certification relationship, partnership, agency relationship, or joint venture between you and the Operator.

Some versions of the Services may not require an account. If account functionality is offered, you are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account, except to the extent caused by our failure to meet an obligation imposed by law. We may implement reasonable security controls and may restrict access where reasonably necessary to address security, fraud, abuse, or material violations of these Terms.

Our handling of personal information is described in our Privacy Policy and, for website tracking technologies, our Cookie & Tracking Technologies Policy. Those policies form part of the information provided to you about the Services but do not authorize collection, use, or disclosure of personal information that is prohibited by applicable law. Privacy-related requests may be sent to certloomlearning@gmail.com.

Purchasing or using the Services does not by itself constitute unlimited consent to receive promotional electronic communications. Where applicable law requires consent or another legal basis for commercial electronic messages, such messages will be sent only where the applicable requirement is satisfied. Marketing communications will include identification and unsubscribe functionality where required by law. Transactional, legal, security, or service-related communications may still be sent where permitted or required.

If you voluntarily provide suggestions, ideas, corrections, or feedback concerning the Services, you grant the Operator a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, adapt, incorporate, and otherwise use that feedback for lawful business purposes without compensation or attribution. Do not provide confidential examination questions, employer-confidential information, or third-party confidential material as feedback. This section does not transfer ownership of your personal information and remains subject to applicable privacy law.

Where reasonably necessary and permitted by law, we may suspend or terminate access if we reasonably determine that a user has materially violated these Terms, infringed intellectual-property rights, attempted systematic extraction of content, engaged in fraud, compromised security, unlawfully used the Services, or created a material risk to the Services or other users. Where appropriate and legally required, we will provide notice or an opportunity to remedy the issue. Termination does not affect rights or liabilities that accrued before termination. Provisions that by their nature should survive termination survive to the extent permitted by law.

THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Nothing in this section excludes a statutory warranty, condition, guarantee, or consumer right that applicable law does not permit us to exclude. Subject to those mandatory rights, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties or conditions of merchantability, fitness for a particular purpose, uninterrupted availability, accuracy, completeness, compatibility, non-infringement, and error-free operation to the extent those warranties or conditions may legally be disclaimed. We do not warrant that the Services will always be available, current, secure, compatible, or free from defects. We do not warrant that the Services will satisfy requirements imposed by an examination administrator, certification authority, employer, regulator, or educational institution.

THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Nothing in these Terms excludes or limits liability where applicable law prohibits exclusion or limitation. Nothing in these Terms is intended to exclude liability for fraud, fraudulent misrepresentation, intentional misconduct, or another liability that cannot legally be excluded or limited. To the maximum extent permitted by applicable law, the Operator will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from or relating to the Services, including legally excludable loss of income, employment opportunity, profits, business opportunity, examination fees, travel expenses, study time, work time, data, or economic opportunity. To the maximum extent permitted by applicable law, the Operator's aggregate monetary liability arising from or relating to a particular paid product will not exceed the greater of the amount you paid for the affected product or CAD $50. The preceding limitations do not apply where applicable consumer or other law prohibits the limitation. Nothing in these Terms limits a non-waivable Canadian federal, provincial, or territorial consumer right.

If you are a consumer in Québec, nothing in these Terms excludes, restricts, or waives rights available under the Consumer Protection Act, the Civil Code of Québec, the Charter of the French language, or other Québec law where those rights cannot lawfully be waived. Any warranty disclaimer, liability limitation, governing-law provision, forum provision, or other contractual restriction applies only to the extent permitted by Québec law. Where Québec law requires a French version of a contract of adhesion to be provided before a consumer may choose another language, the required French version must be made available before the consumer makes that choice. Nothing in these Terms requires a Québec consumer to submit a dispute to mandatory pre-dispute arbitration or prevents participation in a class proceeding where Québec law protects that right. Any statutory distance-contract, cancellation, refund, disclosure, contract-copy, language, or other mandatory right continues to apply.

Consumer-protection laws differ among Canadian provinces and territories. Nothing in these Terms deprives a Canadian consumer of a statutory warranty, cancellation right, refund right, remedy for unfair or deceptive conduct, court-access right, class-proceeding right, or other consumer protection that applicable law does not permit the consumer to waive. Where a provision conflicts with a mandatory consumer right, the mandatory right controls to the extent of the conflict and the remaining provisions continue to apply where legally possible.

Subject to mandatory consumer-protection, privacy, language, and other laws that apply to you and cannot lawfully be waived, these Terms and the relationship between you and the Operator are governed by the laws of the State of Israel, without regard to conflict-of-laws principles that would require the application of another jurisdiction's law.

This choice of law does not deprive a Canadian consumer of protections provided by applicable federal, provincial, or territorial law that cannot legally be waived by contract.

In particular, nothing in these Terms is intended to waive mandatory rights available to a consumer in Québec or another Canadian province or territory.

For disputes for which no mandatory consumer forum right applies, the competent courts of Israel will have jurisdiction.

Nothing in these Terms requires a consumer to submit a dispute to mandatory pre-dispute arbitration or prevents participation in a class proceeding where applicable law protects that right.

After a dispute arises, the parties may voluntarily agree to mediation, arbitration, or another dispute-resolution procedure where permitted by law.

Before commencing formal proceedings, you are encouraged to contact certloomlearning@gmail.com and provide enough information for us to understand the dispute and requested remedy. We will make reasonable efforts to review the issue. This informal process does not shorten a statutory limitation period or prevent immediate exercise of a right where applicable law does not permit such a restriction.

To the maximum extent permitted by applicable law, a person using the Services in a commercial or non-consumer capacity is responsible for third-party claims and reasonable losses directly caused by intentional unlawful use of the Services, unauthorized commercial reproduction or redistribution, infringement of third-party intellectual property through submitted material, or deliberate material breach of these Terms. This provision does not require a consumer to provide an indemnity where such an obligation is prohibited by applicable law and does not transfer responsibility for the Operator's own conduct where responsibility cannot lawfully be excluded.

The Services may rely upon or link to services operated by Apple, Google, hosting providers, analytics providers, advertising providers, government websites, social platforms, or other third parties. We do not control the independent operation, terms, policies, or availability of those services. Third-party services may change, malfunction, become unavailable, or discontinue functionality without our control.

To the maximum extent permitted by law, the Operator is not responsible for delay or failure caused by circumstances outside reasonable control, including internet or telecommunications outages, hosting failures, app-store outages, cyberattacks, governmental actions, changes in law, labour disruption, war, civil disturbance, natural disaster, fire, flood, widespread utility failure, or failure of third-party infrastructure. This provision does not remove mandatory consumer rights.

We may amend these Terms where reasonably necessary to address changes in law, the Services, functionality, security requirements, platform requirements, business operations, or clarification of existing provisions. Changes apply prospectively from the stated effective date except where applicable law permits or requires otherwise. Where applicable law requires notice, consent, an opportunity to terminate, or another procedure before a change can bind a consumer, the required procedure will be followed. We will not use this provision to retroactively eliminate a vested consumer right where doing so is prohibited by law.

You may not transfer your contractual licence except where applicable law or the relevant marketplace permits otherwise. The Operator may assign rights and obligations relating to the Services to a lawful successor, purchaser, or recipient of the relevant business or assets, provided that the assignment does not eliminate mandatory consumer rights.

If a provision of these Terms is invalid, illegal, or unenforceable, it will be limited or severed only to the extent necessary. The remainder of the Terms will continue to apply where legally possible.

Failure or delay in enforcing a provision does not waive the right to enforce that provision later. A waiver applies only to the matter for which it was expressly given.

These Terms constitute the agreement governing use of the Services together with any additional terms expressly presented for a particular feature or transaction. Mandatory applicable law prevails over inconsistent contractual provisions. Mandatory app-marketplace terms prevail for matters governed by the relevant marketplace. Specific written terms for a particular promotion, transaction, or feature prevail over these general Terms for that specific matter. These Terms apply otherwise.

If you obtain the App through Apple's App Store, you acknowledge that these Terms are between you and the Operator and not Apple. The Operator, not Apple, is responsible for the App and its content. Your licence is limited to use permitted by the Apple Media Services Usage Rules and applicable Apple requirements. Apple has no obligation to provide maintenance or support for the App. To the extent an applicable warranty cannot lawfully be disclaimed and Apple's applicable terms provide a remedy, you may notify Apple and Apple may refund the purchase price in accordance with its rules. The Operator remains responsible for claims, warranties, product issues, regulatory obligations, consumer obligations, and intellectual-property matters allocated to the developer under applicable law and Apple's developer terms. You must comply with applicable third-party terms when using the App. Apple and its subsidiaries are intended third-party beneficiaries of the provisions of these Terms applicable to the Apple-distributed App to the extent required under Apple's developer terms.

If you obtain the App through Google Play, these Terms are between you and the Operator, not Google. Google is not responsible for the App or its content. Purchases and refunds are also subject to applicable Google Play rules. You must comply with applicable Google Play and third-party terms. If these Terms conflict with mandatory Google Play distribution terms, the mandatory Google terms control to the extent of that conflict.

Headings are for convenience and do not affect interpretation. “Including” and similar terms mean “including without limitation” unless the context requires otherwise. A provision qualified by “to the maximum extent permitted by law” is intended to operate only within the limits legally permitted.

These Terms may be provided electronically. Users may save or print a copy. The current version must remain accessible through the website. Where applicable law requires a contract or information to be provided in a form that the consumer can retain, the implementation should allow the document to be retained or printed.

Questions, complaints, support requests, and notices relating to the Services may be sent to:

Red Seal Ready Canada Operated from Israel under the Certloom Learning brand Email: certloomlearning@gmail.com

Do not send full payment-card information or unnecessary sensitive personal information by email.