Privacy Policy

This Privacy Policy explains how the individual operator of Red Seal Ready Canada, operating from Israel under the Certloom Learning brand (“we,” “us,” or the “Operator”), handles personal information in connection with the Red Seal Ready Canada application, our website, and other online services that link to this Privacy Policy (collectively, the “Services”).

Certloom Learning is a brand used by the Operator and is not represented as a corporation or separate legal entity.

This Privacy Policy does not govern the independent privacy practices of Apple, Google Play, your device operating system, advertising or analytics providers acting independently, or third-party websites or services to which we link.

The Operator is accountable for the privacy practices described in this Privacy Policy. Privacy questions and requests may be sent to certloomlearning@gmail.com.

This Privacy Policy applies to each Red Seal Ready Canada app listed below, on the Apple App Store and Google Play. On Google Play, the apps are published under the developer name Red Seal Ready Canada, which is the Operator's Google Play developer account. Store names can differ by store and language and may change over time; earlier names are listed so you can recognize the app.

The Red Seal Ready Canada app does not require you to create an account with us. Study answers, bookmarks, study statistics, settings, active exams, and similar study-progress information are intended to remain in the app's local storage on your device unless a feature expressly states otherwise. Optional app analytics and crash reports, which stay off unless you allow them, are described in section 4.

Our website may use cookies and other tracking technologies for functionality, security, preferences, analytics, performance measurement, personalization, campaign measurement, marketing, and advertising. Consent-dependent non-essential tracking technologies are not activated through our website before the required consent has been obtained.

We may receive personal information when you contact us directly. Third-party providers may also process technical, analytics, advertising, attribution, or transaction-related information as described in this Privacy Policy and our Cookie & Tracking Technologies Policy.

Purchases made through Apple's App Store or Google Play are processed by the applicable marketplace. We do not receive your full payment-card number from Apple or Google.

We do not sell or rent lists of personal information to data brokers.

The app may store information such as your selected language, answers, results, bookmarks, study statistics, study settings, active exams, content-access state, records of legal-document acceptance, your choice about usage statistics and crash reports, a count of app launches, and the dates when the app last asked the app marketplace to show its native rating prompt in local storage on your device.

Where this information is stored only locally and is not transmitted to the Operator, we cannot view, retrieve, restore, or provide a server-side copy of it.

Uninstalling the app, clearing application data, resetting or replacing the device, or loss or corruption of local storage may result in loss of locally stored information where no backup or synchronization feature is provided.

The Red Seal Ready iOS and Android apps include optional app analytics provided by Google Analytics for Firebase and optional crash reports provided by Firebase Crashlytics. Both are off until you tap Allow in the app's question about usage statistics and crash reports, or turn on Share usage statistics and crash reports in the Privacy section at the bottom of Settings (in Settings, in earlier versions). If you tap Not now, nothing is sent and the app works the same, including offline.

Crash reports, and the combined setting named above, start with app version 1.2.6. In version 1.2.5, the setting is called Share app analytics and covers usage statistics only; that version sends no crash reports.

When this is on, the app sends the following to Google:

The app does not send your answers, notes, question reports or other free text, your email address, purchase tokens or receipts, store error messages, or your precise location, and it never attaches a user identifier to crash reports. It does not collect advertising identifiers (Apple IDFA, Android Advertising ID or App Set ID), does not use Apple's vendor identifier (IDFV) for analytics, keeps advertising storage and ad-personalization signals off, and does not track you across other companies' apps or websites. We do not sell this information or share it for advertising.

We use app analytics and crash reports, based on your consent, to improve the app, to keep it stable by finding and fixing crashes, and to understand which features are used, including which features lead learners to choose full access.

Google LLC processes this information as our service provider under the Google Analytics for Firebase and Firebase Crashlytics terms. It may be processed in the United States or other countries outside your province or country. Event-level analytics data is kept for 2 months under our Google Analytics data-retention setting; aggregated reports may be kept longer. Crash reports are kept by Firebase Crashlytics for up to 90 days.

You can withdraw consent at any time by turning off Share usage statistics and crash reports in Settings > Privacy (in Settings, in earlier versions). The app then stops both collections, deletes the analytics identifier and data stored on your device and deletes crash reports not yet sent. Erasing all local data in the app does the same, and the app will ask you again. Questions or requests about app analytics or crash reports may be sent to certloomlearning@gmail.com.

Purchases of Red Seal Ready Canada may be processed by Apple's App Store or Google Play. The applicable marketplace processes payment and related store-account information under its own terms and privacy practices.

Depending on the platform and implementation, the app may receive or use limited product, entitlement, purchase-state, or transaction information necessary to provide, verify, or restore access to purchased functionality. We do not receive your full payment-card number from Apple or Google.

Apple and Google may independently collect and process information relating to your purchase, device, store account, fraud prevention, taxation, and use of their services. Their processing is governed by their respective privacy policies.

When you visit our website, your browser and device may provide technical information necessary to deliver and secure the website, such as your IP address, browser type and version, device type, operating system, requested page, referring URL, date and time of access, and technical or security information.

We also use, or may use, cookies and other tracking technologies—including pixels, tags, SDKs, local storage, browser or device identifiers, and similar technologies—for functionality, security, preferences, analytics, performance measurement, personalization, campaign measurement, marketing, advertising, attribution, and interest-based or personalized advertising.

Depending on the technologies in use, we and our service providers, analytics providers, advertising partners, and other third parties may collect or receive information about your device, browser, interactions with the Services, pages or content viewed, links or buttons selected, approximate location derived from an IP address, referring and exit pages, advertising interactions, campaign information, conversion events, and similar online activity.

Information collected through these technologies may be associated with other information held by us or the applicable provider where permitted by law.

Consent-dependent non-essential tracking technologies are disabled until the required consent has been obtained. Additional information about these technologies is provided in our Cookie & Tracking Technologies Policy.

Website analytics (Google Analytics 4), updated October 5, 2026. The only analytics tool our website currently uses is Google Analytics 4, provided by Google. It loads only after you select “Accept” on the website's consent banner. Until then, and if you select “Decline”, Google Analytics is not loaded, analytics storage stays denied, and no analytics cookies are set. After you accept, Google Analytics sets first-party cookies (named _ga and _ga_…) and receives the pages you view, how you arrived, approximate location derived from your IP address, and browser and device information, so we can count visits and see which pages are useful. Google signals and ad personalization are turned off, and we do not use these data for advertising. You can withdraw consent at any time with “Withdraw Cookie Consent”; the analytics cookies are then deleted. Google processes these data under its own terms and privacy policy (https://policies.google.com/privacy).

The Red Seal Ready apps do not include any advertising or tracking SDK. Their only analytics and crash reporting is the optional app analytics and crash reports described in section 4, which stay off unless you allow them; the apps never send your answers or study records to us.

If you contact us voluntarily, we receive the information you choose to provide, such as your email address, message, support request, feedback, and any technical information or attachments you include.

We use that information to respond to you, provide support, diagnose problems, prevent abuse, maintain appropriate records, enforce rights, and comply with applicable law.

Do not send unnecessary sensitive personal information in a support request.

Depending on the information and the Service involved, we may process personal information to:

We limit collection, use, and disclosure to purposes that are identified, reasonably appropriate, and permitted by applicable law.

Where applicable law requires consent, we request consent appropriate to the nature, sensitivity, and purpose of the personal information involved.

Consent-dependent non-essential website tracking is not activated through our website before the applicable consent has been obtained.

Selecting “Accept” on our cookie banner indicates consent to the non-essential Cookies and Tracking Technologies described in the banner and Cookie & Tracking Technologies Policy to the extent consent is the applicable legal basis.

You may choose not to select “Accept.” If you do not select it, consent-dependent non-essential tracking will remain disabled. The website will remain available, although certain personalization, analytics, marketing, or advertising functionality may not operate.

You may withdraw website cookie consent by selecting “Withdraw Cookie Consent.” Withdrawal applies prospectively and does not affect processing that was lawful before withdrawal.

You may also use browser or device controls to restrict or delete cookies and similar storage technologies. Browser controls may not affect every type of tracking technology.

Where applicable law gives you additional privacy choices or rights, those rights remain available notwithstanding this section.

We may disclose or make personal information available to service providers and other recipients where reasonably necessary for the purposes described in this Privacy Policy and as permitted by law.

Depending on the Services and technologies actually in use, recipients may include:

Some third parties may process information only on our behalf, while others may process information for their own purposes under their own privacy policies.

We do not use the words “service provider,” “partner,” or “provider” to imply that every recipient has the same legal role under every privacy law.

The Operator is based in Israel. The Services are directed primarily to users in Canada, and service providers or other recipients may process information in Canada, Israel, the United States, or other countries in which they or their service providers operate.

As a result, personal information may be processed outside the province, territory, or country in which you live and may be subject to the laws and lawful-access regimes of those jurisdictions.

Where applicable law requires an assessment, contractual protection, consent, or another measure in connection with an international transfer or communication of personal information, we will apply the legally required measure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing support, maintaining security, satisfying legal or accounting obligations, resolving disputes, and enforcing rights.

Retention periods may differ depending on the type of information, why it was collected, legal requirements, and technical constraints.

Information stored only on your device is controlled through that device and the applicable application-storage mechanisms.

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle and the Services we provide.

No system, network, device, transmission method, or storage technology can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If we become aware of a security incident involving personal information that requires notification, reporting, recordkeeping, or other action under applicable law, we will take the action required by that law.

Subject to applicable law, you may have rights relating to personal information that we actually hold about you, including rights to request access or correction, withdraw consent where consent is the applicable legal basis, or raise a privacy complaint.

Because study-progress information stored only on your device is not held by the Operator, we cannot provide a server-side copy of information that we do not possess.

To make a privacy request or complaint, email certloomlearning@gmail.com.

We may request information reasonably necessary to verify your identity and the request. Legal exceptions may apply.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada, the Commission d'accès à l'information du Québec, or another applicable provincial privacy regulator.

The Services are primarily intended for apprentices, tradespeople, and other individuals preparing for trade examinations.

If applicable law requires parental or guardian authorization for a particular user's use of the Services or for a particular processing activity, the user should use the Services only with the required authorization.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law, and advertising or tracking involving minors must be handled in accordance with applicable legal requirements.

The Services may contain links to or depend on services supplied by third parties, including Apple, Google, hosting providers, analytics providers, advertising providers, social platforms, government websites, and other external services.

Those third parties may independently collect and process information under their own terms and privacy policies.

We are not responsible for the independent privacy practices of third parties.

We may update this Privacy Policy when the Services, technologies, providers, legal requirements, or our privacy practices change.

The effective date and version will be updated when the Policy changes.

Where applicable law requires additional notice or renewed consent before a change becomes effective, we will provide that notice or request the required consent.

Privacy questions, requests, complaints, and other privacy-related communications may be sent to:

Red Seal Ready Canada Operated from Israel under the Certloom Learning brand Email: certloomlearning@gmail.com

Do not send unnecessary sensitive personal information in an email request.